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RETURNS

We are confident that you will be happy with your Alba Amicorum Ltd artwork. However, we will offer a refund or exchange (if stock available) on any unworn/ unused goods (faulty or otherwise) within 30 days of dispatch.

Please ensure all items are returned in their original packaging with their labels and certificate intact. The date your items were dispatched by us will be detailed in the documentation that arrives with your order.

RETURNS PROCEDURE

If you wish to return your order to Alba Amicorum Ltd, please email dsr@albaamicorum.com with details of the product(s) that you no longer require, the order number issued at time of purchase, the reason for the return and if you wish to receive an exchange or a refund.

If we agree to the return, we will then issue you with a returns number, which will need to be written clearly on the outer packaging.

Wrap your item(s) safely and securely to avoid damage in transit back to Alba Amiocrum Ltd (please note that Alba Amicorum Ltd is unable to accept an item for refund if it has been damaged in transit). Please use the original packaging to return an item.

You must send back the item via Royal Mail Special delivery, which is tracked and insured. Outside of the UK, please use a tracked and insured service.

Please send your package back to

Alba Amicorum Ltd
Department 237
235 Earls Court Road
London SW5 9FE
UK

Please note Alba Amicorum Ltd will not be able to refund any items which are lost in post.

Upon inspection of returned goods we will endeavor to process the refund within 30 days of the day you have given notice of your cancellation. Refunds will be issued in the same form of payment. Any items returned outside of this timeframe will be accepted at the discretion of Alba Amicorum Ltd.

Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Gift

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he / she will find out about your return.

Gift Card

Gift cards are non-refundable and have a 12 month validation period from the time of purchase. After the 12 month period, the gift card will expire.